Shipping Policy

At Pawsome Labs, we’re committed to getting your pet’s essentials to your doorstep as quickly and smoothly as possible. Please review our shipping policy below:

1. Shipping Charges
- Free Shipping: We offer free standard shipping on all orders, across India—no minimum order value required.
- Cash on Delivery (COD): COD is available and will incur an additional charge at checkout.

2. Order Processing & Dispatch
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed the next working day.
- You’ll receive an email with tracking details once your order has been dispatched.

3. Delivery Timelines
- Orders are usually delivered within 3–7 business days, depending on your location.
- Delays due to weather, logistics issues, or unforeseen circumstances may occasionally occur. We appreciate your patience.

4. Delivery Partners
We work with trusted logistics partners such as Delhivery, DTDC, Ecom Express, and others to ensure safe and timely deliveries.

5. Shipping Coverage
- We currently ship to most serviceable pin codes across India.
- We do not offer international shipping at this time.
- Deliveries cannot be made to P.O. boxes.

6. Address Modifications
If you need to update your shipping address after placing an order, please email us at hello@pawsomelabs.com as soon as possible. Changes are only possible before dispatch.

7. Order Tracking
Tracking details will be emailed to you once the order is shipped. You can use the provided link to monitor your shipment status.

8. Failed Deliveries
If a delivery attempt is unsuccessful, our courier partners will try again. If undelivered after multiple attempts, the order may be returned to us. Additional charges may apply for re-delivery.

9. Contact Us
For any shipping-related questions, feel free to contact:
Email: hello@pawsomelabs.com
Address: Pet India Co. Nirmal Lifestyle Corporate Centre, LBS Marg, Mulund West, Mumbai Maharashtra 400080